Privacy Policy - HotelCompare.com Hotel Price Comparison
Privacy Policy
We are HotelCompare.com
Privacy Policy




How we collect information about you

We use various methods to collect information from you, including the following:
  • Submitting data via a form on our website e.g. for reporting a problem with our website, participating in a promotion, or using our "contact us" form. By submitting your contact details you agree to receive promotional material from HotelCompare.com and its partners. You will have the right to opt by email optout@hotelcompare.com.
  • Private information from Google or Facebook if you grant us permission accesses such information. We will not repeatedly ask for permission once it is granted. You may revoke this permission by logging onto the third party website and following their procedures.
  • Written correspondence which we may file or copy for future reference.
  • Surveys sponsored by HotelCompare.com or its partners which you participate in.


How we track your usage of our services

  • In order or to provide you with the best experience of using our services, we may collect information about you such as IP address, operating system, browsing device and browser.
  • We may also use cookie files which are stored on your computer. A cookie is a file containing alphanumeric characters. This file is used by the browser on your device to improve the performance and experience offered by a website by personalising the content or service based on your previous visits.
  • Cookies may be used by HotelCompare.com and its partners.
  • Your browser will allow you to accept or reject cookies and allow you to remove them. Please consult your browser documentation for further details on how to control cookie behaviour.
  • In addition to cookie files, we may also use HTML 5 client side storage to enhance our service to you.


How we store your data

  • We take all necessary measures to ensure any data received is stored securely. However, HotelCompare.com cannot guarantee the security of data transmission to or from its servers.


How we use your information

  • We and/or our partners may use information held about you in the following ways:
    • To provide you with the best user experience when using our services.
    • To notify you about amendments to our terms and changes to our services.
    • To provide you with information about other services which we believe you may be interested.


Why we would disclose your information

  • We may disclose your personal information to third parties:
    • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
    • if HotelCompare.com Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and/or
    • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of HotelCompare.com Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Your rights

  • If you do not wish to have your personal data used by HotelCompare.com and its partners, please email privacy@hotelcompare.com with your request.
  • Our services may contain links to and from the websites of our partners. These websites operate independently so ensure your read and understand their terms and privacy policies before using their services or submitting data to them.


How you can access your information

  • If you would like a copy of some or all of your personal information please email us at privacy@hotelcompare.com. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
  • We will provide details personal information held by HotelCompare.com subject to a fee to cover the costs of this request. Please send requests to privacy@hotelcompare.com.


Contacting us